Communicating in the time of COVID-19

“Rough waters are truer tests of leadership. In calm water, every ship has a good captain.” — Swedish proverb.

As we look around to examples of effective leadership and strong communication, it becomes clear that what most people want is information on how the effects of COVID-19 are being mitigated, how to stay safe in uncertain times, and reassurance that our health care experts and government leaders are trustworthy.

Canada’s Prime Minister Justin Trudeau has been effective, compassionate and composed during his updates to the nation. Ontario Premier Doug Ford has also delivered clear, concise information with obvious compassion and concern.

Most people agree that the top qualities a leader should demonstrate include courage, integrity, honesty, humility and clear focus.

“Rough waters are truer tests of leadership. In calm water, every ship has a good captain.” — Swedish proverb.

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Here, we’ve compiled some recent quotes from our local and national leaders. How do they make you feel?

• “Listening is your duty and staying home is your way to serve.” Prime Minister Justin Trudeau.
• “Our window to flatten the curve of the epidemic is narrow.  We all need to act now. COVID-19 is a serious public health threat.” Dr. Theresa Tam, Canada’s Chief Public Health Officer.
• “This was a very, very tough decision but it was the right decision. … We have your back. We will get through this together.” Ontario Premier Doug Ford.
• “We will not raise a single price.” Loblaw CEO Galen Weston.
• “When we say that you must stay at home for 14 days, that means you stay at home for 14 days. You do not stop for groceries. You do not visit your neighbours or your friends. You rest in your house for 14 days – no exceptions.” Patty Hajdu, Canada’s Health Minister.

In all our everyday communication, we convey thoughts and feelings. What feelings are you conveying?